At Iqra Abayas, we strive to provide you with the best shopping experience, and we stand behind the quality of our products. Our exchange, refund, and return policy are designed to ensure your satisfaction and address any issues that may arise.
No-Questions-Asked Return and Exchange Policy for Ready-Made Items:
For ready-made items such as hijabs, accessories, and all ready-to-wear (RTW) products, we offer a hassle-free ‘no-questions-asked’ return policy. In case there is a mistake from our side in terms of size, color or any other specification, you can return the item within 3 days of delivery for a refund, or can request for an exchange. In case of exchange, the company will bear the delivery and logistic cost.
If the item is found unsatisfactory due to customer’s failure in making the order (eg. Ordering the wrong size), there will be no refund provided in this case. However, the customer can still request for an exchange. In this case of exchange, the customer will have to bear the shipping and logistic cost.
Custom-Made Items:
Please note that we do not offer exchanges or returns on custom-made items, including abayas, hijab niqab sets, and other personalized products. These items are crafted based on your order according to your custom and personalized preferences, specifically for you.
Defective or Size Issues with Custom-Made Products:
In the rare instance of a defect or sizing issue from our end for a custom-made product, such as an abaya or hijab niqab set, we will exchange the product for you urgently to ensure your satisfaction.
Delivery Time:
Our team is dedicated to delivering your orders as swiftly as possible. For RTW items like fleece hoodies, hijabs, or accessories, expect delivery within 5-7 days, while customized abayas may take 12-15 days to reach at your doorstep. Moreover, embellished or embroidered abayas foresee order based production, and thus are delivered within 30-45 days.
Customer Satisfaction:
Your satisfaction is our top priority. If for any reason you are dissatisfied with your order, we encourage you to engage in a healthy discussion with us. We are committed to adding value to your lives through our products and services, and we will work diligently to address and resolve any concerns you may have. We value customer service and satisfaction as our topmost priority.
Return Process:
In the event of a return, the customer will be responsible for bearing the return shipping costs. The refund will be processed within 3 working days after we receive the returned product in its original condition – with tags attached, unused, and appropriately packed.
Contact Us:
To process a return request, please email us at (iqrabayas@gmail.com) or reach out to us via WhatsApp at+92 331 2209831. We assure you that your query will be attended to within 48 hours.
Product Guidance:
If you have any doubts or queries regarding product specifications, such as color and detailing, our friendly customer representatives are available on Facebook, Instagram, WhatsApp, and the chat box on our website to guide you and help you make informed decisions. Shop with Confidence at Iqra Abayas, where your satisfaction is our commitment.